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Site Info

This is a usability benchmark of Newegg's search experience. In total, 50 sites have been benchmarked across 60 usability guidelines from the E-Commerce Search research study. You can also navigate the sites by page type.

Legal name: Newegg Inc.

Website URL: newegg.com

Industry: Electronics

Rank: 3 of 50

Reviewed on: April 9, 2014

Reviewed by: Christian Holst

Also in the: E-Commerce Checkout Benchmark and Homepage & Category Benchmark

Usability Evaluation

When reviewed on April 9, 2014, the search engine and interface of Newegg adhered to 37 usability guidelines, violated 12, and scored neutral on 3 occasions, while a remaining 8 guidelines weren’t applicable.

To read each guideline and review your own sites, you’ll need Pro access.

See methodology to read up on the evaluation criteria and scoring algorithm.

Show detailed score breakdown

Benchmark averages

Query Types 57.7

Search Form & Logic 130.8

Autocomplete 123.1

Results Logic & Guidance 90.4

Results Layout -11.5

Results Filtering & Sorting 159.6

Total score: 550

  • Query Types Score: 57.7

    • Guideline #1 30.8 Adhered High
    • Guideline #2 30.8 Adhered High
    • Guideline #3 0 Neutral
    • Guideline #4 19.2 Adhered High
    • Guideline #5 0 Not Applicable
    • Guideline #6 13.5 Adhered Low
    • Guideline #7 -13.5 Violated Low
    • Guideline #8 -19.2 Violated High
    • Guideline #9 -19.2 Violated High
    • Guideline #10 0 Not Applicable
    • Guideline #11 15.4 Adhered High
    • Guideline #12 0 Not Applicable
  • Search Form & Logic Score: 130.8

    • Guideline #13 0 Not Applicable
    • Guideline #14 23.1 Adhered High
    • Guideline #15 19.2 Issue Resolved
    • Guideline #16 26.9 Adhered High
    • Guideline #17 19.2 Adhered High
    • Guideline #18 0 Not Applicable
    • Guideline #19 19.2 Adhered High
    • Guideline #20 15.4 Adhered High
    • Guideline #21 7.7 Adhered High
    • Guideline #22 0 Not Applicable
  • Autocomplete Score: 123.1

    • Guideline #23 23.1 Adhered High
    • Guideline #24 11.5 Adhered Low
    • Guideline #25 11.5 Adhered High
    • Guideline #26 19.2 Adhered High
    • Guideline #27 23.1 Adhered High
    • Guideline #28 19.2 Adhered High
    • Guideline #29 15.4 Adhered High
  • Results Logic & Guidance Score: 90.4

    • Guideline #30 26.9 Adhered High
    • Guideline #31 26.9 Adhered High
    • Guideline #32 23.1 Adhered High
    • Guideline #33 15.4 Adhered High
    • Guideline #34 -11.5 Violated High
    • Guideline #35 19.2 Issue Resolved
    • Guideline #36 -9.6 Violated Low
    • Guideline #37 0 Not Applicable
  • Results Layout Score: -11.5

    • Guideline #38 -19.2 Violated High
    • Guideline #39 15.4 Adhered Low
    • Guideline #40 -15.4 Violated Low
    • Guideline #41 26.9 Issue Resolved
    • Guideline #42 -9.6 Violated Low
    • Guideline #43 -9.6 Violated Low
    • Guideline #44 0 Neutral
    • Guideline #45 0 Neutral
  • Results Filtering & Sorting Score: 159.6

    • Guideline #46 30.8 Adhered High
    • Guideline #47 -15.4 Violated Low
    • Guideline #48 13.5 Adhered Low
    • Guideline #49 26.9 Adhered High
    • Guideline #50 26.9 Adhered High
    • Guideline #51 -19.2 Violated High
    • Guideline #52 0 Not Applicable
    • Guideline #53 19.2 Adhered High
    • Guideline #54 -19.2 Violated High
    • Guideline #55 19.2 Adhered High
    • Guideline #56 7.7 Adhered Low
    • Guideline #57 23.1 Adhered High
    • Guideline #58 19.2 Adhered High
    • Guideline #59 19.2 Adhered High
    • Guideline #60 7.7 Issue Resolved

Industry Comparison

A total of 5 sites were benchmarked in the Electronics industry, of which Newegg ranks 1. This makes the site...

Not as good as:

None – this is the best site in the industry

Search Design

There's a total of 4 screenshots of Newegg's search implementation, marked up with 39 highlights of usability best (and worst) practices.

Tip: See the full-size screenshots by clicking the thumbnails below or clicking the arrows on the edge of the page.

Page 1 of 4 Search Field

On this page there's 11 highlights (pro only) outlining what Newegg are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Newegg's Search Field

Guideline #17

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Guideline #19

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Page 2 of 4 Autocomplete Suggestions

On this page there's 7 highlights (pro only) outlining what Newegg are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Newegg's Autocomplete Suggestions

Guideline #25

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Guideline #26

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Guideline #27

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Guideline #29

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Guideline #24

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Guideline #28

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Page 3 of 4 Search Results Page

On this page there's 19 highlights (pro only) outlining what Newegg are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Newegg's Search Results Page

Guideline #14

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Guideline #20

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Guideline #21

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Guideline #30

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Guideline #33

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Guideline #32

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Guideline #42

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Guideline #40

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Guideline #56

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Guideline #46

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Guideline #49

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Guideline #53

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Guideline #54

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Guideline #55

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Guideline #50

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Guideline #59

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Guideline #51

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Guideline #47

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Guideline #18

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Page 4 of 4 No Results Page

On this page there's 2 highlights (pro only) outlining what Newegg are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Newegg's No Results Page

Guideline #31

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Guideline #36

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Explore Further

Newegg’s site performance has also been reviewed in the:

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