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Build.com’s Search UX

This is a usability benchmark of the e-commerce search experience of Build.com and 49 other sites. The overall performance of Build.com is acceptable. Notably, Build.com's on-site search performance is hampered by broken Query Types and mediocre Results Layout, although this is helped somewhat by state of the art Search Form & Logic and Results Logic & Guidance.

Rank: #10 of 50

Usability Score: 497

URL: build.com

Reviewed by: Thomas Grønne

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 496.8

Query Types

12 Guidelines · Score: -109.0

“Broken” Performance
Guideline #1: Adhered High · Score: 54.5
Guideline #2: Violated Low · Score: -27.3
Guideline #3: Violated High · Score: -34.1
Guideline #4: Violated High · Score: -34.1
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Violated High · Score: -47.7
Guideline #7: Violated High · Score: -47.7
Guideline #8: Violated High · Score: -34.1
Guideline #9: Adhered High · Score: 34.1
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: 163.5

“State of the Art” Performance
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Adhered High · Score: 40.9
Guideline #15: Violated High · Score: -34.1
Guideline #16: Adhered High · Score: 47.7
Guideline #17: Issue Resolved · Score: 34.1
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Adhered High · Score: 34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Adhered High · Score: 13.6
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 115.8

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Not Applicable · Score: 0.0
Guideline #26: Adhered High · Score: 34.1
Guideline #27: Violated High · Score: -40.9
Guideline #28: Adhered High · Score: 34.1
Guideline #29: Adhered High · Score: 27.3
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Results Logic & Guidance

8 Guidelines · Score: 136.3

“State of the Art” Performance
Guideline #30: Adhered High · Score: 47.7
Guideline #31: Adhered High · Score: 47.7
Guideline #32: Adhered High · Score: 40.9
Guideline #33: Not Applicable · Score: 0.0
Guideline #34: Neutral · Score: 0.0
Guideline #35: Not Applicable · Score: 0.0
Guideline #36: Not Applicable · Score: 0.0
Guideline #37: Not Applicable · Score: 0.0
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Results Layout

8 Guidelines · Score: 27.3

Guideline #38: Violated High · Score: -34.1
Guideline #39: Issue Resolved · Score: 54.5
Guideline #40: Adhered High · Score: 54.5
Guideline #41: Violated High · Score: -47.7
Guideline #42: Adhered High · Score: 34.1
Guideline #43: Violated Low · Score: -17.0
Guideline #44: Neutral · Score: 0.0
Guideline #45: Violated Low · Score: -17.0
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Results Filtering & Sorting

15 Guidelines · Score: 163.5

Guideline #46: Adhered High · Score: 54.5
Guideline #47: Violated Low · Score: -27.3
Guideline #48: Adhered High · Score: 47.7
Guideline #49: Adhered High · Score: 47.7
Guideline #50: Adhered High · Score: 47.7
Guideline #51: Violated High · Score: -34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Violated High · Score: -34.1
Guideline #54: Neutral · Score: 0.0
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Violated High · Score: -27.3
Guideline #57: Adhered High · Score: 40.9
Guideline #58: Adhered High · Score: 34.1
Guideline #59: Violated High · Score: -34.1
Guideline #60: Issue Resolved · Score: 13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of Build.com adhered to 28 usability guidelines, violated 17, and scored neutral on 3 occasions, while a remaining 12 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Home & Hardware

Overall Build.com ranks 10 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 2 in the Home & Hardware industry.

Poor
Acceptable
Good

1. Lowe's

2. Build.com

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