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Office Depot’s Homepage & Category UX

This is a usability benchmark of the homepage and category experience of Office Depot and 49 other sites. The overall performance of Office Depot is decent. It is especially a state of the art Site-Wide Layout, Category Taxonomy, and Homepage that helps Office Depot's category UX. Do, however, watch out for their broken Product Lists performance.

Rank: #21 of 50

Usability Score: 754

URL: officedepot.com

Reviewed by: Christian Holst

Poor
Acceptable
Good

Overall Homepage & Category UX

79 Guidelines · Score: 753.8

Homepage

13 Guidelines · Score: 147.4

“State of the Art” Performance
Guideline #1: Adhered High · Score: 37.5
Guideline #2: Neutral · Score: 0.0
Guideline #3: Adhered High · Score: 26.8
Guideline #4: Violated Low · Score: -13.4
Guideline #5: Adhered Low · Score: 8.0
Guideline #6: Adhered Low · Score: 13.4
Guideline #7: Not Applicable · Score: 0.0
Guideline #8: Not Applicable · Score: 0.0
Guideline #9: Adhered High · Score: 16.1
Guideline #10: Issue Resolved · Score: 26.8
Guideline #11: Adhered High · Score: 16.1
Guideline #12: Adhered High · Score: 16.1
Guideline #13: Neutral · Score: 0.0
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Category Taxonomy

13 Guidelines · Score: 214.4

“State of the Art” Performance
Guideline #14: Violated High · Score: -37.5
Guideline #15: Adhered High · Score: 26.8
Guideline #16: Violated High · Score: -37.5
Guideline #17: Adhered High · Score: 26.8
Guideline #18: Adhered High · Score: 37.5
Guideline #19: Adhered High · Score: 32.2
Guideline #20: Adhered High · Score: 42.9
Guideline #21: Adhered High · Score: 26.8
Guideline #22: Adhered High · Score: 26.8
Guideline #23: Adhered High · Score: 26.8
Guideline #24: Not Applicable · Score: 0.0
Guideline #25: Adhered High · Score: 21.4
Guideline #26: Adhered High · Score: 21.4
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Main Navigation

16 Guidelines · Score: 176.9

Guideline #27: Adhered High · Score: 37.5
Guideline #28: Adhered High · Score: 42.9
Guideline #29: Adhered High · Score: 37.5
Guideline #30: Violated High · Score: -26.8
Guideline #31: Adhered Low · Score: 16.1
Guideline #32: Adhered Low · Score: 16.1
Guideline #33: Issue Resolved · Score: 32.2
Guideline #34: Adhered High · Score: 26.8
Guideline #35: Violated High · Score: -21.4
Guideline #36: Adhered Low · Score: 13.4
Guideline #37: Adhered Low · Score: 13.4
Guideline #38: Adhered High · Score: 21.4
Guideline #39: Violated High · Score: -21.4
Guideline #40: Violated High · Score: -16.1
Guideline #41: Issue Resolved · Score: 16.1
Guideline #42: Violated High · Score: -10.7
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Intermediary Category Pages

7 Guidelines · Score: 83.1

Guideline #43: Adhered High · Score: 42.9
Guideline #44: Violated Low · Score: -18.8
Guideline #45: Adhered Low · Score: 18.8
Guideline #46: Adhered High · Score: 26.8
Guideline #47: Adhered High · Score: 26.8
Guideline #48: Violated Low · Score: -13.4
Guideline #49: Not Applicable · Score: 0.0
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Product Lists

13 Guidelines · Score: -91.1

“Broken” Performance
Guideline #50: Violated Low · Score: -21.4
Guideline #51: Adhered High · Score: 42.9
Guideline #52: Adhered High · Score: 37.5
Guideline #53: Neutral · Score: 0.0
Guideline #54: Violated Low · Score: -21.4
Guideline #55: Violated Low · Score: -21.4
Guideline #56: Violated High · Score: -21.4
Guideline #57: Violated High · Score: -26.8
Guideline #58: Violated High · Score: -32.2
Guideline #59: Adhered High · Score: 26.8
Guideline #60: Violated High · Score: -16.1
Guideline #61: Violated High · Score: -16.1
Guideline #62: Violated High · Score: -21.4
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Site-Wide Layout

10 Guidelines · Score: 147.4

“State of the Art” Performance
Guideline #63: Adhered High · Score: 26.8
Guideline #64: Issue Resolved · Score: 42.9
Guideline #65: Adhered High · Score: 26.8
Guideline #66: Adhered High · Score: 21.4
Guideline #67: Adhered High · Score: 21.4
Guideline #68: Adhered High · Score: 16.1
Guideline #69: Violated Low · Score: -8.0
Guideline #70: Adhered High · Score: 16.1
Guideline #71: Violated Low · Score: -5.4
Guideline #72: Violated High · Score: -10.7
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Cross-Navigation & -Selling

7 Guidelines · Score: 75.0

“State of the Art” Performance
Guideline #73: Neutral · Score: 0.0
Guideline #74: Adhered Low · Score: 13.4
Guideline #75: Adhered High · Score: 26.8
Guideline #76: Violated Low · Score: -13.4
Guideline #77: Adhered High · Score: 21.4
Guideline #78: Adhered High · Score: 16.1
Guideline #79: Adhered High · Score: 10.7
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All 50 sites were benchmarked across the 79 guidelines from the Homepage & Category usability study. During our evaluation, the e-commerce homepage and category design of Office Depot adhered to 48 usability guidelines, violated 23, and scored neutral on 4 occasions, while a remaining 4 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Office Supplies

Overall Office Depot ranks 21 when comparing their homepage and category UX performance against the 49 other major US e-commerce sites in the benchmark, and is the best performing site in the Office Supplies industry.

Poor
Acceptable
Good

1. Office Depot

3. Staples

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