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Musician’s Friend’s Checkout UX

This is a usability benchmark of the checkout experience of Musician's Friend and 99 other sites. The overall performance of Musician's Friend is decent.

For instance, Musician's Friend's checkout has state of the art Navigation and decent Flow yet suffers from mediocre Copywriting and poor Data Input.

Rank: #28 of 100

Usability Score: 636

URL: musiciansfriend.com

Reviewer: Christian Holst

Poor
Acceptable
Good

Overall Checkout UX Performance

63 Guidelines · Score: 636

Data Input

15 Guidelines · Score: 59.9

Guideline #1: Adhered High · Score: 59.9
Guideline #2: Violated High · Score: -44.9
Guideline #3: Violated Low · Score: -22.5
Guideline #4: Adhered High · Score: 44.9
Guideline #5: Adhered Low · Score: 15.0
Guideline #6: Violated High · Score: -29.9
Guideline #7: Violated High · Score: -15.0
Guideline #8: Issue Resolved · Score: 22.5
Guideline #9: Violated High · Score: -22.5
Guideline #10: Issue Resolved · Score: 22.5
Guideline #11: Violated High · Score: -15.0
Guideline #12: Adhered High · Score: 15.0
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Issue Resolved · Score: 15.0
Guideline #15: Adhered High · Score: 15.0
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Copywriting

8 Guidelines · Score: 26.2

Guideline #16: Violated Low · Score: -29.9
Guideline #17: Adhered High · Score: 44.9
Guideline #18: Issue Resolved · Score: 44.9
Guideline #19: Adhered High · Score: 37.4
Guideline #20: Violated Low · Score: -18.7
Guideline #21: Violated High · Score: -29.9
Guideline #22: Violated High · Score: -15.0
Guideline #23: Violated Low · Score: -7.5
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Layout

15 Guidelines · Score: 168.4

Guideline #24: Adhered High · Score: 52.4
Guideline #25: Violated Low · Score: -26.2
Guideline #26: Adhered High · Score: 52.4
Guideline #27: Adhered High · Score: 37.4
Guideline #28: Adhered Low · Score: 18.7
Guideline #29: Issue Resolved · Score: 37.4
Guideline #30: Violated High · Score: -44.9
Guideline #31: Adhered Low · Score: 11.2
Guideline #32: Violated Low · Score: -11.2
Guideline #33: Adhered High · Score: 22.5
Guideline #34: Adhered Low · Score: 11.2
Guideline #35: Violated Low · Score: -7.5
Guideline #36: Violated High · Score: -15.0
Guideline #37: Adhered High · Score: 15.0
Guideline #38: Adhered High · Score: 15.0
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Navigation

8 Guidelines · Score: 209.6

“State of the Art” Performance
Guideline #39: Adhered High · Score: 44.9
Guideline #40: Adhered High · Score: 44.9
Guideline #41: Issue Resolved · Score: 44.9
Guideline #42: Adhered High · Score: 37.4
Guideline #43: Adhered High · Score: 29.9
Guideline #44: Violated High · Score: -29.9
Guideline #45: Adhered High · Score: 22.5
Guideline #46: Adhered High · Score: 15.0
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Flow

7 Guidelines · Score: 89.8

Guideline #47: Adhered High · Score: 52.4
Guideline #48: Not Applicable · Score: 0.0
Guideline #49: Violated Low · Score: -26.2
Guideline #50: Adhered Low · Score: 18.7
Guideline #51: Violated Low · Score: -15.0
Guideline #52: Adhered High · Score: 29.9
Guideline #53: Issue Resolved · Score: 29.9
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Focus

10 Guidelines · Score: 82.4

Guideline #54: Adhered High · Score: 59.9
Guideline #55: Violated High · Score: -59.9
Guideline #56: Violated Low · Score: -18.7
Guideline #57: Adhered Low · Score: 18.7
Guideline #58: Violated High · Score: -37.4
Guideline #59: Issue Resolved · Score: 37.4
Guideline #60: Adhered High · Score: 37.4
Guideline #61: Adhered High · Score: 29.9
Guideline #62: Not Applicable · Score: 0.0
Guideline #63: Adhered High · Score: 15.0
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All 100 sites were benchmarked across the 63 guidelines from the E-Commerce Checkout usability study. During our evaluation, Musician’s Friend’s checkout process adhered to 38 usability guidelines, violated 22, and scored neutral on 0 occasions, while a remaining 3 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Pets & Specialty

Overall Musician’s Friend ranks 28 when comparing their checkout UX performance against the 99 other major US e-commerce sites in the benchmark, and is the best performing site in the Pets & Specialty industry.

Poor
Acceptable
Good

1. Musician's Friend

4. PetMeds

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