On this page there’s 5 highlights (premium only) outlining what J.C. Penney are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 41 ‘Accounts & Self-Service: Address Book’ design examples.)

The screenshot was taken February 11, 2019 and depicts J.C. Penney’s Address Book. In total, we’ve reviewed 43 of J.C. Penney’s design elements. To see them all, visit the full J.C. Penney UX case study.