On this page there’s 6 highlights (view in Baymard Premium) outlining what J.C. Penney are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 371 address book examples.)

The screenshot was taken on September 9, 2021 and depicts J.C. Penney’s Address Book. In total, we’ve reviewed 52 of J.C. Penney’s page designs. To see them all, visit the full J.C. Penney UX case study.