On this page there’s 8 highlights (premium only) outlining what Wayfair are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)
The screenshot was taken July 16, 2018 and depicts Wayfair’s Order Returns. In total, we’ve reviewed 42 of Wayfair’s design elements. To see them all, visit the full Wayfair UX case study.