On this page there’s 8 highlights (view in Baymard Premium) outlining what Wayfair are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on July 16, 2018 and depicts Wayfair’s Order Returns. In total, we’ve reviewed 83 of Wayfair’s page designs. To see them all, visit the full Wayfair UX case study.