On this page there’s 1 highlight (premium only) outlining what L.L. Bean are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken December 31, 2018 and depicts L.L. Bean’s Order Returns. In total, we’ve reviewed 45 of L.L. Bean’s design elements. To see them all, visit the full L.L. Bean UX case study.