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Crate & Barrel’s Search UX

This is a usability benchmark of the e-commerce search experience of Crate & Barrel and 49 other sites. The overall performance of Crate & Barrel is mediocre.

Crate & Barrel's search experience is particularly thwarted by usability issues related to mediocre Results Layout, poor Query Types, and broken Results Filtering & Sorting. That said, their search experience performs well within Autocomplete.

Rank: #17 of 50

Usability Score: 283

URL: crateandbarrel.com

Reviewer: Jamie Appleseed

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 283

Query Types

12 Guidelines · Score: 13.6

Guideline #1: Neutral · Score: 0.0
Guideline #2: Adhered High · Score: 54.5
Guideline #3: Violated High · Score: -34.1
Guideline #4: Adhered High · Score: 34.1
Guideline #5: Adhered High · Score: 47.7
Guideline #6: Not Applicable · Score: 0.0
Guideline #7: Violated High · Score: -47.7
Guideline #8: Violated High · Score: -34.1
Guideline #9: Violated High · Score: -34.1
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: 68.1

Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Violated High · Score: -40.9
Guideline #15: Violated High · Score: -34.1
Guideline #16: Adhered High · Score: 47.7
Guideline #17: Issue Resolved · Score: 34.1
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Adhered High · Score: 34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Not Applicable · Score: 0.0
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 109.0

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Violated High · Score: -20.4
Guideline #26: Issue Resolved · Score: 34.1
Guideline #27: Adhered High · Score: 40.9
Guideline #28: Violated High · Score: -34.1
Guideline #29: Adhered High · Score: 27.3
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Results Logic & Guidance

8 Guidelines · Score: 71.6

Guideline #30: Issue Resolved · Score: 47.7
Guideline #31: Violated Low · Score: -23.9
Guideline #32: Violated High · Score: -40.9
Guideline #33: Not Applicable · Score: 0.0
Guideline #34: Adhered High · Score: 20.4
Guideline #35: Issue Resolved · Score: 34.1
Guideline #36: Issue Resolved · Score: 34.1
Guideline #37: Not Applicable · Score: 0.0
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Results Layout

8 Guidelines · Score: 20.4

Guideline #38: Violated High · Score: -34.1
Guideline #39: Issue Resolved · Score: 54.5
Guideline #40: Neutral · Score: 0.0
Guideline #41: Issue Resolved · Score: 47.7
Guideline #42: Violated Low · Score: -17.0
Guideline #43: Violated Low · Score: -17.0
Guideline #44: Violated Low · Score: -13.6
Guideline #45: Neutral · Score: 0.0
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Results Filtering & Sorting

15 Guidelines · Score: -0.0

“Broken” Performance
Guideline #46: Adhered High · Score: 54.5
Guideline #47: Violated High · Score: -54.5
Guideline #48: Neutral · Score: 0.0
Guideline #49: Issue Resolved · Score: 47.7
Guideline #50: Violated High · Score: -47.7
Guideline #51: Violated High · Score: -34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Violated High · Score: -34.1
Guideline #54: Violated High · Score: -34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Issue Resolved · Score: 27.3
Guideline #57: Violated High · Score: -40.9
Guideline #58: Adhered High · Score: 34.1
Guideline #59: Issue Resolved · Score: 34.1
Guideline #60: Issue Resolved · Score: 13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of Crate & Barrel adhered to 26 usability guidelines, violated 20, and scored neutral on 4 occasions, while a remaining 10 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Houseware & Furnishing

Overall Crate & Barrel ranks 17 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 3 in the Houseware & Furnishing industry.

Poor
Acceptable
Good

1. Wayfair

3. Crate & Barrel

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