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PC Connection’s Homepage & Category UX

This is a usability benchmark of the homepage and category experience of PC Connection and 49 other sites. The overall performance of PC Connection is mediocre. PC Connection's category experience is particularly thwarted by usability issues related to broken Intermediary Category Pages, Product Lists, and Homepage. That said, their category experience performs great within Category Taxonomy.

Rank: #43 of 50

Usability Score: 357

URL: pcconnection.com

Reviewed by: Thomas Grønne

Poor
Acceptable
Good

Overall Homepage & Category UX

79 Guidelines · Score: 357

Homepage

13 Guidelines · Score: -93.4

“Broken” Performance
Guideline #1: Violated High · Score: -39.6
Guideline #2: Violated High · Score: -28.3
Guideline #3: Neutral · Score: 0.0
Guideline #4: Violated High · Score: -28.3
Guideline #5: Violated High · Score: -17.0
Guideline #6: Neutral · Score: 0.0
Guideline #7: Not Applicable · Score: 0.0
Guideline #8: Not Applicable · Score: 0.0
Guideline #9: Violated High · Score: -17.0
Guideline #10: Issue Resolved · Score: 28.3
Guideline #11: Adhered High · Score: 17.0
Guideline #12: Violated Low · Score: -8.5
Guideline #13: Not Applicable · Score: 0.0
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Category Taxonomy

13 Guidelines · Score: 243.5

“State of the Art” Performance
Guideline #14: Adhered High · Score: 39.6
Guideline #15: Violated Low · Score: -14.2
Guideline #16: Violated High · Score: -39.6
Guideline #17: Adhered High · Score: 28.3
Guideline #18: Adhered Low · Score: 19.8
Guideline #19: Adhered High · Score: 34.0
Guideline #20: Adhered High · Score: 45.3
Guideline #21: Adhered High · Score: 28.3
Guideline #22: Adhered High · Score: 28.3
Guideline #23: Adhered High · Score: 28.3
Guideline #24: Not Applicable · Score: 0.0
Guideline #25: Adhered High · Score: 22.6
Guideline #26: Adhered High · Score: 22.6
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Main Navigation

16 Guidelines · Score: 229.3

“State of the Art” Performance
Guideline #27: Adhered High · Score: 39.6
Guideline #28: Adhered High · Score: 45.3
Guideline #29: Adhered High · Score: 39.6
Guideline #30: Violated High · Score: -28.3
Guideline #31: Adhered High · Score: 34.0
Guideline #32: Not Applicable · Score: 0.0
Guideline #33: Adhered High · Score: 34.0
Guideline #34: Neutral · Score: 0.0
Guideline #35: Not Applicable · Score: 0.0
Guideline #36: Violated High · Score: -28.3
Guideline #37: Issue Resolved · Score: 28.3
Guideline #38: Adhered High · Score: 22.6
Guideline #39: Issue Resolved · Score: 22.6
Guideline #40: Issue Resolved · Score: 17.0
Guideline #41: Adhered Low · Score: 8.5
Guideline #42: Violated Low · Score: -5.7
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Intermediary Category Pages

7 Guidelines · Score: -25.5

“Broken” Performance
Guideline #43: Violated High · Score: -45.3
Guideline #44: Violated Low · Score: -19.8
Guideline #45: Adhered High · Score: 39.6
Guideline #46: Issue Resolved · Score: 28.3
Guideline #47: Violated High · Score: -28.3
Guideline #48: Not Applicable · Score: 0.0
Guideline #49: Not Applicable · Score: 0.0
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Product Lists

13 Guidelines · Score: -101.9

“Broken” Performance
Guideline #50: Violated Low · Score: -22.6
Guideline #51: Adhered High · Score: 45.3
Guideline #52: Adhered Low · Score: 19.8
Guideline #53: Adhered High · Score: 45.3
Guideline #54: Violated High · Score: -45.3
Guideline #55: Violated High · Score: -45.3
Guideline #56: Violated High · Score: -22.6
Guideline #57: Violated Low · Score: -14.2
Guideline #58: Violated High · Score: -34.0
Guideline #59: Adhered High · Score: 28.3
Guideline #60: Violated High · Score: -17.0
Guideline #61: Violated High · Score: -17.0
Guideline #62: Violated High · Score: -22.6
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Site-Wide Layout

10 Guidelines · Score: 82.1

Guideline #63: Violated Low · Score: -14.2
Guideline #64: Issue Resolved · Score: 45.3
Guideline #65: Violated High · Score: -28.3
Guideline #66: Adhered High · Score: 22.6
Guideline #67: Adhered High · Score: 22.6
Guideline #68: Adhered High · Score: 17.0
Guideline #69: Issue Resolved · Score: 17.0
Guideline #70: Adhered High · Score: 17.0
Guideline #71: Violated Low · Score: -5.7
Guideline #72: Violated High · Score: -11.3
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Cross-Navigation & -Selling

7 Guidelines · Score: 22.6

Guideline #73: Adhered High · Score: 28.3
Guideline #74: Neutral · Score: 0.0
Guideline #75: Violated High · Score: -28.3
Guideline #76: Adhered High · Score: 28.3
Guideline #77: Violated High · Score: -22.6
Guideline #78: Adhered High · Score: 17.0
Guideline #79: Not Applicable · Score: 0.0
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All 50 sites were benchmarked across the 79 guidelines from the Homepage & Category usability study. During our evaluation, the e-commerce homepage and category design of PC Connection adhered to 37 usability guidelines, violated 29, and scored neutral on 4 occasions, while a remaining 9 guidelines weren’t applicable.

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Industry Comparison: Electronics

Overall PC Connection ranks 43 when comparing their homepage and category UX performance against the 49 other major US e-commerce sites in the benchmark, and ranks 8 in the Electronics industry.

Poor
Acceptable
Good

1. Sony

“State of the Art” Performance

3. CDW

4. HP

5. Newegg

7. Dell

8. PC Connection

1 More UX Case Study of PC Connection

We have also evaluated the usability of PC Connection in this other study:

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