Benchmarks

Build.com’s E-Commerce UX

This is a case study of Build.com’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 272 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Build.com’s overall e-commerce UX performance is decent. However, Build.com’s UX performance suffers from poor Accounts & Self-Service and Site-Wide Design & Interaction.

First benchmarked in April 2012, and reviewed 28 times since then, most recently in January 2024.


Performance50.0Decent

URLbuild.com


UX Award Winner (see all):

Home & Hardware (desktop)Top 1%

Product List & Filtering (desktop)Top 1%


Get Premium Research Access

Poor
Mediocre
Decent
Good
Perfect

Desktop Web

272 Guidelines · Performance:

Homepage & Category Navigation

21 Guidelines · Performance:

On-Site Search

30 Guidelines · Performance:

Product Lists & Filtering

51 Guidelines · Performance:

Product Page

49 Guidelines · Performance:

Cart & Checkout

87 Guidelines · Performance:

Accounts & Self-Service

22 Guidelines · Performance:

Site-Wide Design & Interaction

12 Guidelines · Performance:

Mobile Web

276 Guidelines · Performance:

Mobile Homepage & Category Navigation

22 Guidelines · Performance:

Mobile On-Site Search

29 Guidelines · Performance:

Mobile Product Lists & Filtering

50 Guidelines · Performance:

Mobile Product Page

49 Guidelines · Performance:

Mobile Cart & Checkout

89 Guidelines · Performance:

Mobile Accounts & Self-Service

18 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

19 Guidelines · Performance:

Mobile App

349 Guidelines · Performance:

Mobile App Homepage & Category Navigation

28 Guidelines · Performance:

Mobile App Search

38 Guidelines · Performance:

Mobile App Product Lists & Filtering

55 Guidelines · Performance:

Mobile App Product Page

91 Guidelines · Performance:

Mobile App Cart & Checkout

97 Guidelines · Performance:

Mobile App Customer Accounts

23 Guidelines · Performance:

App-Wide Features

17 Guidelines · Performance:

133 Major E-Commerce Sites
CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.