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Office Depot’s Mobile E-Commerce UX

This is a usability benchmark of the mobile site user experience of Office Depot and 49 other sites. The overall performance of Office Depot is poor.

Some of Office Depot's biggest mobile usability issues are due to poor Form Layout, broken Product Descriptions & Specs, and broken Product Page Layout. That said, their mobile design performs great within Filtering & Sorting.

Rank: #25 of 50

Usability Score: 362

URL: officedepot.com

Reviewer: Thomas Grønne

Poor
Acceptable
Good

Overall Mobile UX Performance

146 Guidelines · Score: 362

Navigation & Product Browsing

4 Guidelines · Score: 68.4

“State of the Art” Performance
Guideline #29: Not Applicable · Score: 0.0
Guideline #30: Issue Resolved · Score: 28.8
Guideline #31: Adhered High · Score: 21.6
Guideline #32: Adhered High · Score: 18.0
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Search

5 Guidelines · Score: -27.0

“Broken” Performance
Guideline #33: Violated High · Score: -25.2
Guideline #34: Violated High · Score: -28.8
Guideline #35: Adhered High · Score: 25.2
Guideline #36: Adhered Low · Score: 12.6
Guideline #37: Violated Low · Score: -10.8
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Product List

12 Guidelines · Score: 64.8

“State of the Art” Performance
Guideline #38: Adhered High · Score: 28.8
Guideline #39: Adhered High · Score: 25.2
Guideline #40: Violated High · Score: -21.6
Guideline #41: Violated High · Score: -18.0
Guideline #42: Adhered High · Score: 18.0
Guideline #43: Adhered High · Score: 21.6
Guideline #44: Adhered High · Score: 18.0
Guideline #45: Neutral · Score: 0.0
Guideline #46: Not Applicable · Score: 0.0
Guideline #47: Not Applicable · Score: 0.0
Guideline #48: Violated High · Score: -14.4
Guideline #49: Adhered High · Score: 7.2
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Filtering & Sorting

9 Guidelines · Score: 97.2

“State of the Art” Performance
Guideline #50: Adhered High · Score: 25.2
Guideline #51: Adhered High · Score: 25.2
Guideline #52: Adhered High · Score: 18.0
Guideline #53: Violated High · Score: -18.0
Guideline #54: Adhered High · Score: 18.0
Guideline #55: Adhered High · Score: 18.0
Guideline #56: Adhered High · Score: 14.4
Guideline #57: Violated High · Score: -14.4
Guideline #58: Adhered High · Score: 10.8
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Cross Navigation & Compatibility

5 Guidelines · Score: -46.8

“Broken” Performance
Guideline #59: Violated High · Score: -21.6
Guideline #60: Violated High · Score: -18.0
Guideline #61: Adhered High · Score: 18.0
Guideline #62: Violated High · Score: -14.4
Guideline #63: Violated High · Score: -10.8
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Product Page Layout

6 Guidelines · Score: 32.4

“Broken” Performance
Guideline #64: Violated High · Score: -25.2
Guideline #65: Adhered High · Score: 21.6
Guideline #66: Violated High · Score: -18.0
Guideline #67: Adhered High · Score: 18.0
Guideline #68: Issue Resolved · Score: 18.0
Guideline #69: Adhered High · Score: 18.0
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Product Images

5 Guidelines · Score: 39.6

Guideline #70: Adhered High · Score: 28.8
Guideline #71: Violated High · Score: -25.2
Guideline #72: Adhered High · Score: 25.2
Guideline #73: Adhered High · Score: 14.4
Guideline #74: Violated Low · Score: -3.6
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Product Descriptions & Specs

3 Guidelines · Score: 7.2

“Broken” Performance
Guideline #75: Adhered High · Score: 25.2
Guideline #76: Violated High · Score: -18.0
Guideline #77: Not Applicable · Score: 0.0
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Cart

2 Guidelines · Score: 28.8

“State of the Art” Performance
Guideline #81: Adhered High · Score: 18.0
Guideline #82: Adhered High · Score: 10.8
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Total Cost

6 Guidelines · Score: 0.0

“Broken” Performance
Guideline #83: Violated High · Score: -28.8
Guideline #84: Not Applicable · Score: 0.0
Guideline #85: Adhered High · Score: 21.6
Guideline #86: Not Applicable · Score: 0.0
Guideline #87: Adhered High · Score: 18.0
Guideline #88: Violated High · Score: -10.8
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Shipping

3 Guidelines · Score: -21.6

“Broken” Performance
Guideline #89: Not Applicable · Score: 0.0
Guideline #90: Violated High · Score: -21.6
Guideline #91: Not Applicable · Score: 0.0
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Account

3 Guidelines · Score: 30.6

Guideline #92: Adhered High · Score: 25.2
Guideline #93: Violated Low · Score: -12.6
Guideline #94: Adhered High · Score: 18.0
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Editing & Verifying Inputs

7 Guidelines · Score: 93.6

Guideline #95: Violated Low · Score: -12.6
Guideline #96: Adhered High · Score: 25.2
Guideline #97: Adhered High · Score: 21.6
Guideline #98: Adhered High · Score: 18.0
Guideline #99: Adhered Low · Score: 9.0
Guideline #100: Adhered High · Score: 18.0
Guideline #101: Adhered High · Score: 14.4
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Redundancy & Simplicity

5 Guidelines · Score: -57.6

“Broken” Performance
Guideline #102: Violated High · Score: -21.6
Guideline #103: Violated High · Score: -18.0
Guideline #104: Violated High · Score: -18.0
Guideline #105: Adhered High · Score: 7.2
Guideline #106: Violated High · Score: -7.2
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Form Layout

5 Guidelines · Score: 28.8

Guideline #107: Adhered High · Score: 25.2
Guideline #108: Issue Resolved · Score: 18.0
Guideline #109: Violated High · Score: -14.4
Guideline #110: Violated High · Score: -7.2
Guideline #111: Adhered High · Score: 7.2
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Input Functionality

5 Guidelines · Score: 18.0

Guideline #112: Not Applicable · Score: 0.0
Guideline #113: Adhered High · Score: 10.8
Guideline #114: Adhered High · Score: 18.0
Guideline #115: Violated High · Score: -10.8
Guideline #116: Not Applicable · Score: 0.0
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Field Descriptions

10 Guidelines · Score: -48.6

“Broken” Performance
Guideline #117: Violated Low · Score: -14.4
Guideline #118: Violated High · Score: -28.8
Guideline #119: Neutral · Score: 0.0
Guideline #120: Violated High · Score: -21.6
Guideline #121: Issue Resolved · Score: 21.6
Guideline #122: Violated High · Score: -18.0
Guideline #123: Violated High · Score: -14.4
Guideline #124: Adhered Low · Score: 5.4
Guideline #125: Adhered High · Score: 14.4
Guideline #126: Adhered High · Score: 7.2
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Touch Keyboards

5 Guidelines · Score: 72.0

“State of the Art” Performance
Guideline #127: Adhered High · Score: 21.6
Guideline #128: Adhered High · Score: 21.6
Guideline #129: Adhered High · Score: 14.4
Guideline #130: Adhered High · Score: 7.2
Guideline #131: Adhered High · Score: 7.2
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Error Messages

5 Guidelines · Score: -39.6

“Broken” Performance
Guideline #132: Violated High · Score: -28.8
Guideline #133: Violated High · Score: -21.6
Guideline #134: Adhered High · Score: 18.0
Guideline #135: Violated Low · Score: -7.2
Guideline #136: Not Applicable · Score: 0.0
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All 50 sites were benchmarked across the 146 guidelines from the Mobile E-Commerce usability study. During our evaluation, the mobile experience of Office Depot adhered to 57 usability guidelines, violated 38, and scored neutral on 2 occasions, while a remaining 49 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Electronics & Office

Overall Office Depot ranks 25 when comparing the user experience of their mobile site against that of the 49 other major US e-commerce mobile sites in the benchmark, and ranks 4 in the Electronics & Office industry.

Poor
Acceptable
Good

4. Office Depot

6. Staples

7. Newegg

“Broken” Performance

8. Dell

“Broken” Performance

9. HP

“Broken” Performance
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