This is a case study of Dell’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 528 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Dell’s overall e-commerce UX performance is mediocre. Their UX is in large part dimished by mediocre Mobile Web.
First benchmarked in April 2012, and reviewed 26 times since then, most recently in August 2023.
Overall UX Performance
601 Guidelines · Performance:
Desktop Web
299 Guidelines · Performance:
Mobile Web
302 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
33 pages of Dell’s e-commerce site, marked up with 354 best practice examples:
23 pages of Dell’s e-commerce site, marked up with 280 best practice examples:
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 374 articles in the full public archive.