This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 6 highlights (pro only) outlining what J.C. Penney are doing right and wrong. The screenshot was taken June 27, 2016 and depicts J.C. Penney's Order review.
In total, 10 of J.C. Penney's checkout steps have been benchmarked across 134 usability guidelines from the E-Commerce Checkout research study. See full J.C. Penney case study.
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