You’re browsing the 2012 version of this benchmark database. Head here for the most recent version.
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This is a usability benchmark of the checkout experience of 150 major e-commerce sites. You’re currently navigating by page design (Payment). You can also navigate by site reviews.

On this page there’s 10 highlights (pro only) outlining what J.C. Penney are doing right and wrong. The screenshot was taken March 12, 2012 and depicts J.C. Penney's Payment.

In total, 5 J.C. Penney page designs have been benchmarked across 63 usability guidelines from the Checkout Process research study. See full J.C. Penney case study.