On this page there’s 2 highlights (view in Baymard Premium) outlining what Zendesk are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 288 ‘my account’ drop-down examples.)

The screenshot was taken on September 14, 2021 and depicts Zendesk’s ‘My Account’ Drop-Down. In total, we’ve reviewed 16 of Zendesk’s page designs. To see them all, visit the full Zendesk UX case study.