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‘My Account’ Drop-Down

27 design examples manually annotated by Baymard researchers

What’s this? Here you’ll find 27 annotated “'My Account' Drop-Down” design examples from Baymard’s UX benchmark of 60 major e-commerce sites. (Note: this is less than 1% of the full research catalog.)

The “Account” drop-down, which allows users to access account-related features, is nearly always placed in the main navigation (frequently indicated by “Sign In” or “My Account”) and is by now an e-commerce convention. In our large-scale usability testing we observe that users’ first step on a site where they’re trying to track an order, initiate a return, update a payment method, add an address, or perform some other account-related task, is often to immediately go to the “My Account” drop-down — sometimes before the homepage has even finished loading.

More Insights on ‘My Account’ Drop-Downs

During testing we’ve furthermore observed that certain designs for “My Account” drop-downs slow users down as they try to access account features, make it more difficult to get an overview of the features available, and cause some users to simply give up, never finding the account feature they were looking for.
Aspects of the the “My Account” drop-down where we’ve identified a certain set design patterns to consistently issues for users include the placement of the drop-down, what features it should contain, and how those features should be structured and organized.

Learn More: Besides exploring the 27 ‘My Account’ Drop-Down design examples below, you may also want to read our related article on New Research Findings on ‘Accounts & Self-Service’ UX that contain stats on the most frequently used account features.

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