On this page there’s 6 highlights (view in Baymard Premium) outlining what Hyatt are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 257 ‘my account’ drop-down examples.)

The screenshot was taken on January 20, 2022 and depicts Hyatt’s ‘My Account’ Drop-Down. In total, we’ve reviewed 28 of Hyatt’s page designs. To see them all, visit the full Hyatt UX case study.