On this page there’s 2 highlights (view in Baymard Premium) outlining what Verizon are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 288 ‘my account’ drop-down examples.)

The screenshot was taken on March 15, 2021 and depicts Verizon’s ‘My Account’ Drop-Down. In total, we’ve reviewed 43 of Verizon’s page designs. To see them all, visit the full Verizon UX case study.