On this page there’s 3 highlights (view in Baymard Premium) outlining what J.C. Penney are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 139 order tracking page examples.)

The screenshot was taken on February 11, 2019 and depicts J.C. Penney’s Order Tracking Page. In total, we’ve reviewed 52 of J.C. Penney’s page designs. To see them all, visit the full J.C. Penney UX case study.