On this page there’s 5 highlights (view in Baymard Premium) outlining what Marks & Spencer are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on September 9, 2023 and depicts Marks & Spencer’s Order Returns. In total, we’ve reviewed 88 of Marks & Spencer’s page designs. To see them all, visit the full Marks & Spencer UX case study.