On this page there’s 6 highlights (view in Baymard Premium) outlining what Zalando are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on October 13, 2023 and depicts Zalando’s Order Returns. In total, we’ve reviewed 56 of Zalando’s page designs. To see them all, visit the full Zalando UX case study.