On this page there’s 2 highlights (premium only) outlining what Kohl’s are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken July 25, 2018 and depicts Kohl’s Order Returns. In total, we’ve reviewed 40 of Kohl’s design elements. To see them all, visit the full Kohl’s UX case study.