On this page there’s 9 highlights (view in Baymard Premium) outlining what Macy’s are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on July 25, 2018 and depicts Macy’s Order Returns. In total, we’ve reviewed 77 of Macy’s page designs. To see them all, visit the full Macy’s UX case study.