On this page there’s 9 highlights (premium only) outlining what Macy’s are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)
The screenshot was taken July 25, 2018 and depicts Macy’s Order Returns. In total, we’ve reviewed 64 of Macy’s design elements. To see them all, visit the full Macy’s UX case study.