On this page there’s 11 highlights (premium only) outlining what Nike are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)
The screenshot was taken December 30, 2018 and depicts Nike’s Order Returns. In total, we’ve reviewed 41 of Nike’s design elements. To see them all, visit the full Nike UX case study.