On this page there’s 11 highlights (premium only) outlining what Lowe’s are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken December 6, 2018 and depicts Lowe’s Order Returns. In total, we’ve reviewed 46 of Lowe’s design elements. To see them all, visit the full Lowe’s UX case study.