On this page there’s 11 highlights (premium only) outlining what Williams-Sonoma are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken December 16, 2018 and depicts Williams-Sonoma’s Order Returns. In total, we’ve reviewed 44 of Williams-Sonoma’s design elements. To see them all, visit the full Williams-Sonoma UX case study.