On this page there’s 4 highlights (premium only) outlining what Amazon are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken February 15, 2019 and depicts Amazon’s Order Returns. In total, we’ve reviewed 59 of Amazon’s design elements. To see them all, visit the full Amazon UX case study.