On this page there’s 4 highlights (premium only) outlining what Microsoft are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken February 25, 2019 and depicts Microsoft’s Order Returns. In total, we’ve reviewed 33 of Microsoft’s design elements. To see them all, visit the full Microsoft UX case study.