On this page there’s 5 highlights (premium only) outlining what Costco are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)
The screenshot was taken February 8, 2019 and depicts Costco’s Order Returns. In total, we’ve reviewed 49 of Costco’s design elements. To see them all, visit the full Costco UX case study.