360 Mobile ‘Search Autocomplete’ Examples

In usability testing we observe that the search autocomplete guides users on what to search for. This makes the autocomplete logic critical as it actively will alter what users end up searching for. In practice we observe several autocompletes that end up doing more harm than good, as they mislead users into performing futile searches. The mobile autocomplete is particular difficult to get right as the user interface suffers from an already small screen on mobile, combined with the user’s touch keyboard being shown at the same time (taking almost 50% of the screen).