Benchmarks

CHANEL UX Case Study

This is a case study of CHANEL’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 503 design elements. 255 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

CHANEL’s overall e-commerce UX performance is xxxx xx xxxxxxxxx xxxxxx xx xxxx xx xxxx xx-xxxx xxxxxx xx xxxxxxxxxx, xxx xxxxxxxxx xx xxxxxxxxx xxxxxx xx xxxxxxx xx xxxxxxx xxxxxxxx & xxxxxxxxx xxxxxxxxxxx Upgrade to access CHANEL’s case study.

First benchmarked in April 2021 and reviewed once in February 2024.

Performance:  upgrade

URL: chanel.com/gb/makeup/

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CHANEL’s UX Performance upgrade

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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

CHANEL’s Desktop Web E-Commerce Design

24 pages of CHANEL’s e-commerce site, marked up with 186 best practice examples:

See all 24 designs

CHANEL’s Mobile Web E-Commerce Design

22 pages of CHANEL’s e-commerce site, marked up with 177 best practice examples:

See all 22 designs

Explore Other Research Content

Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:

  1. Drop-Down Usability: When You Should (and Shouldn’t) Use Them

  2. Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)

  3. PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)

  4. Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)

  5. Form Usability: Getting ‘Address Line 2’ Right

See all 407 articles in the full public archive.