JCPenney UX Case Study
This is a case study of JCPenney’s ecommerce user experience (UX) performance. It’s based on an exhaustive performance review of 520 design elements. 297 other sites have also been benchmarked for a complete picture of the ecommerce UX landscape.
JCPenney’s overall ecommerce UX performance is xxxx xx xxxxxxxxx xxxxxx xx xxxx xx xxxx xx-xxxx xxxxxx xx xxxxxxxxxx, xxx xxxxxxxxx xx xxxxxxxxx xxxxxx xx xxxxxxx xx xxxxxxx xxxxxxxx & xxxxxxxxx xxxxxxxxxxx Upgrade to access JCPenney’s case study.
First benchmarked in April 2012, and reviewed 26 times since then, most recently in December 2024.
JCPenney’s UX Performance upgrade
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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
JCPenney’s Desktop Web Ecommerce Design
30 pages of JCPenney’s ecommerce site, marked up with 223 best practice examples:
JCPenney’s Mobile Web Ecommerce Design
29 pages of JCPenney’s ecommerce site, marked up with 218 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” ecommerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 423 articles in the full public archive.