John Lewis UX Case Study
This is a case study of John Lewis’ ecommerce user experience (UX) performance. It’s based on an exhaustive performance review of 691 design elements. 279 other sites have also been benchmarked for a complete picture of the ecommerce UX landscape.
John Lewis’ overall ecommerce UX performance is xxxx xx xxxxxxxxx xxxxxx xx xxxx xx xxxx xx-xxxx xxxxxx xx xxxxxxxxxx, xxx xxxxxxxxx xx xxxxxxxxx xxxxxx xx xxxxxxx xx xxxxxxx xxxxxxxx & xxxxxxxxx xxxxxxxxxxx Upgrade to access John Lewis’ case study.
First benchmarked in September 2016, and reviewed 21 times since then, most recently in January 2024.
Performance: upgrade
URL: johnlewis.com
UX Award Winner (see all):
Mass Merchants Industry (desktop)Top 1%
John Lewis’ UX Performance upgrade
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To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
John Lewis’ Desktop Web Ecommerce Design
31 pages of John Lewis’ ecommerce site, marked up with 302 best practice examples:
John Lewis’ Mobile Web Ecommerce Design
29 pages of John Lewis’ ecommerce site, marked up with 294 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” ecommerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 418 articles in the full public archive.