This is a case study of John Lewis’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 813 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
John Lewis’ overall e-commerce UX performance is decent. This is mainly due to perfect Site-Wide Features while simultaneously having poor Homepage & Category and Customer Accounts.
First benchmarked in May 15, 2017, and reviewed 19 times since then, most recently December 19, 2022.
Overall UX Performance
832 Guidelines · Performance:
Desktop Web
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
On-Site Search
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
Product Page
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Site-Wide Features
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
374 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
33 pages of John Lewis’ e-commerce site, marked up with 368 best practice examples:
23 pages of John Lewis’ e-commerce site, marked up with 298 best practice examples:
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Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 368 articles in the full public archive.