This is a case study of John Lewis’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 196 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
John Lewis’ overall e-commerce UX performance is decent. Their UX is in large part dimished by poor Customer Accounts and Order Tracking & Returns.
First benchmarked in May 15, 2017, and reviewed 19 times since then, most recently December 19, 2022.
Overall UX Performance
866 Guidelines · Performance:
Desktop Web
482 Guidelines · Performance:
Homepage & Category
54 Guidelines · Performance:
On-Site Search
47 Guidelines · Performance:
Product Lists & Filtering
90 Guidelines · Performance:
Product Page
96 Guidelines · Performance:
Cart & Checkout
130 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
384 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
33 pages of John Lewis’ e-commerce site, marked up with 369 best practice examples:
23 pages of John Lewis’ e-commerce site, marked up with 298 best practice examples:
Explore similar case studies of Mass Merchant sites:
39 page designs: desktop, mobile
47 page designs: desktop, mobile
75 page designs: app, mobile, desktop
55 page designs: desktop, mobile
68 page designs: app, desktop, mobile
77 page designs: desktop, mobile, app
55 page designs: desktop, mobile
46 page designs: desktop, mobile
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 358 articles in the full public archive.