This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 3 highlights (pro only) outlining what Williams-Sonoma are doing right and wrong. The screenshot was taken March 13, 2012 and depicts Williams-Sonoma's Account.
In total, 4 of Williams-Sonoma's checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full Williams-Sonoma case study.
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