You’re browsing the 2012 version of this benchmark database. Head here for the most recent version.
Note: You have full access to this benchmark database in your Baymard Pro account.

This is a usability benchmark of the checkout experience of 150 major e-commerce sites. You’re currently navigating by page design (Account). You can also navigate by site reviews.

On this page there’s 4 highlights (pro only) outlining what J.C. Penney are doing right and wrong. The screenshot was taken March 12, 2012 and depicts J.C. Penney's Account.

In total, 5 J.C. Penney page designs have been benchmarked across 63 usability guidelines from the Checkout Process research study. See full J.C. Penney case study.