This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 4 highlights (pro only) outlining what J.C. Penney are doing right and wrong. The screenshot was taken March 12, 2012 and depicts J.C. Penney's Account.
In total, 5 of J.C. Penney's checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full J.C. Penney case study.
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