You’re browsing the 2012 version of this benchmark database. Head here for the most recent version.
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This is a usability benchmark of the checkout process of 150 top e-commerce sites. You’re currently navigating by checkout step (Billing address). You can also navigate by case studies.

In this checkout step there's 13 highlights (pro only) outlining what Macy’s are doing right and wrong. The screenshot was taken March 12, 2012 and depicts Macy’s' Billing address and Payment.

In total, 6 of Macy’s' checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full Macy’s case study.

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