On this page there’s 3 highlights (view in Baymard Premium) outlining what Macy’s are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 288 ‘my account’ drop-down examples.)

The screenshot was taken on May 26, 2024 and depicts Macy’s ‘My Account’ Drop-Down. In total, we’ve reviewed 87 of Macy’s page designs. To see them all, visit the full Macy’s UX case study.