On this page there’s 13 highlights (premium only) outlining what John Lewis are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 43 ‘Accounts & Self-Service: ‘My Account’ Drop-Down’ design examples.)

The screenshot was taken December 19, 2018 and depicts John Lewis’ ‘My Account’ Drop-Down. In total, we’ve reviewed 33 of John Lewis’ design elements. To see them all, visit the full John Lewis UX case study.