On this page there’s 13 highlights (premium only) outlining what J.C. Penney are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 43 ‘Accounts & Self-Service: ‘My Account’ Drop-Down’ design examples.)

The screenshot was taken February 11, 2019 and depicts J.C. Penney’s ‘My Account’ Drop-Down. In total, we’ve reviewed 43 of J.C. Penney’s design elements. To see them all, visit the full J.C. Penney UX case study.