On this page there’s 13 highlights (view in Baymard Premium) outlining what J.C. Penney are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 257 ‘my account’ drop-down examples.)

The screenshot was taken on February 11, 2019 and depicts J.C. Penney’s ‘My Account’ Drop-Down. In total, we’ve reviewed 52 of J.C. Penney’s page designs. To see them all, visit the full J.C. Penney UX case study.