On this page there’s 8 highlights (view in Baymard Premium) outlining what Crate & Barrel are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on November 30, 2018 and depicts Crate & Barrel’s Order Returns. In total, we’ve reviewed 76 of Crate & Barrel’s page designs. To see them all, visit the full Crate & Barrel UX case study.