On this page there’s 8 highlights (premium only) outlining what John Lewis are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken January 10, 2019 and depicts John Lewis’ Order Returns. In total, we’ve reviewed 32 of John Lewis’ design elements. To see them all, visit the full John Lewis UX case study.