On this page there’s 8 highlights (premium only) outlining what Marks & Spencer are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)

The screenshot was taken January 6, 2019 and depicts Marks & Spencer’s Order Returns. In total, we’ve reviewed 28 of Marks & Spencer’s design elements. To see them all, visit the full Marks & Spencer UX case study.