On this page there’s 8 highlights (premium only) outlining what H&M are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)
The screenshot was taken January 6, 2019 and depicts H&M’s Order Returns. In total, we’ve reviewed 46 of H&M’s design elements. To see them all, visit the full H&M UX case study.