On this page there’s 2 highlights (view in Baymard Premium) outlining what Amazon are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on February 15, 2019 and depicts Amazon’s Order Returns. In total, we’ve reviewed 90 of Amazon’s page designs. To see them all, visit the full Amazon UX case study.