On this page there’s 4 highlights (view in Baymard Premium) outlining what GAP are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on February 14, 2019 and depicts GAP’s Order Returns. In total, we’ve reviewed 76 of GAP’s page designs. To see them all, visit the full GAP UX case study.