On this page there’s 4 highlights (premium only) outlining what GAP are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 52 ‘Accounts & Self-Service: Order Returns’ design examples.)
The screenshot was taken February 14, 2019 and depicts GAP’s Order Returns. In total, we’ve reviewed 43 of GAP’s design elements. To see them all, visit the full GAP UX case study.