This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 4 highlights (pro only) outlining what Crate & Barrel are doing right and wrong. The screenshot was taken March 16, 2012 and depicts Crate & Barrel's Account.
In total, 6 of Crate & Barrel's checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full Crate & Barrel case study.
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