Lowe’s E-Commerce UX
This is a case study of Lowe’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 863 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Lowe’s overall e-commerce UX performance is decent. This is mainly due to perfect On-Site Search while simultaneously having poor Order Tracking & Returns and Customer Accounts.
First benchmarked in April 7, 2012, and reviewed 28 times since then, most recently May 18, 2023.
Overall UX Performance
866 Guidelines · Performance:
Desktop Web
482 Guidelines · Performance:
Homepage & Category
54 Guidelines · Performance:
On-Site Search
47 Guidelines · Performance:
Product Lists & Filtering
90 Guidelines · Performance:
Product Page
96 Guidelines · Performance:
Cart & Checkout
130 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
384 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Lowe’s Desktop Web E-Commerce Design
29 pages of Lowe’s e-commerce site, marked up with 370 best practice examples:
Lowe’s Mobile Web E-Commerce Design
24 pages of Lowe’s e-commerce site, marked up with 291 best practice examples:
Lowe’s Mobile App E-Commerce Design
14 pages of Lowe’s e-commerce site, marked up with 195 best practice examples:
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