You’re browsing the 2012 version of this benchmark database. Head here for the most recent version.
Note: You have full access to this benchmark database in your Baymard Pro account.

Office Depot’s Checkout UX

This is a usability benchmark of the checkout experience of Office Depot and 99 other sites. The overall performance of Office Depot is poor. Some of Office Depot's biggest checkout usability issues are due to broken Data Input, broken Copywriting, and poor Navigation.

Rank: #80 of 100

Usability Score: 229

URL: officedepot.com

Reviewed by: Christian Holst

Poor
Acceptable
Good

Data Input

15 Guidelines · Score: -7.7

“Broken” Performance
Guideline #1: Adhered High · Score: 62.0
Guideline #2: Violated High · Score: -46.5
Guideline #3: Violated Low · Score: -23.2
Guideline #4: Adhered Low · Score: 23.2
Guideline #5: Violated Low · Score: -15.5
Guideline #6: Violated High · Score: -31.0
Guideline #7: Violated High · Score: -15.5
Guideline #8: Issue Resolved · Score: 23.2
Guideline #9: Violated High · Score: -23.2
Guideline #10: Adhered High · Score: 23.2
Guideline #11: Violated High · Score: -15.5
Guideline #12: Adhered High · Score: 15.5
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Issue Resolved · Score: 15.5
Guideline #15: Neutral · Score: 0.0
Guideline content only available in Baymard Pro – Get Full Access

Copywriting

8 Guidelines · Score: -27.1

“Broken” Performance
Guideline #16: Violated High · Score: -62.0
Guideline #17: Adhered Low · Score: 23.2
Guideline #18: Violated Low · Score: -23.2
Guideline #19: Violated High · Score: -38.7
Guideline #20: Adhered Low · Score: 19.4
Guideline #21: Adhered High · Score: 31.0
Guideline #22: Issue Resolved · Score: 15.5
Guideline #23: Adhered Low · Score: 7.7
Guideline content only available in Baymard Pro – Get Full Access

Layout

15 Guidelines · Score: 120.1

Guideline #24: Violated High · Score: -54.2
Guideline #25: Adhered Low · Score: 27.1
Guideline #26: Adhered Low · Score: 27.1
Guideline #27: Adhered High · Score: 38.7
Guideline #28: Violated High · Score: -38.7
Guideline #29: Issue Resolved · Score: 38.7
Guideline #30: Adhered Low · Score: 23.2
Guideline #31: Adhered Low · Score: 11.6
Guideline #32: Adhered Low · Score: 11.6
Guideline #33: Adhered Low · Score: 11.6
Guideline #34: Violated High · Score: -23.2
Guideline #35: Adhered Low · Score: 7.7
Guideline #36: Adhered High · Score: 15.5
Guideline #37: Adhered High · Score: 15.5
Guideline #38: Adhered Low · Score: 7.7
Guideline content only available in Baymard Pro – Get Full Access

Navigation

8 Guidelines · Score: 0.0

Guideline #39: Violated High · Score: -46.5
Guideline #40: Adhered High · Score: 46.5
Guideline #41: Issue Resolved · Score: 46.5
Guideline #42: Violated High · Score: -38.7
Guideline #43: Adhered Low · Score: 15.5
Guideline #44: Violated High · Score: -31.0
Guideline #45: Not Applicable · Score: 0.0
Guideline #46: Adhered Low · Score: 7.7
Guideline content only available in Baymard Pro – Get Full Access

Flow

7 Guidelines · Score: 77.5

Guideline #47: Adhered High · Score: 54.2
Guideline #48: Violated Low · Score: -27.1
Guideline #49: Neutral · Score: 0.0
Guideline #50: Adhered Low · Score: 19.4
Guideline #51: Not Applicable · Score: 0.0
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Issue Resolved · Score: 31.0
Guideline content only available in Baymard Pro – Get Full Access

Focus

10 Guidelines · Score: 65.8

Guideline #54: Adhered High · Score: 62.0
Guideline #55: Violated High · Score: -62.0
Guideline #56: Violated Low · Score: -19.4
Guideline #57: Not Applicable · Score: 0.0
Guideline #58: Adhered Low · Score: 19.4
Guideline #59: Issue Resolved · Score: 38.7
Guideline #60: Adhered Low · Score: 19.4
Guideline #61: Adhered Low · Score: 15.5
Guideline #62: Adhered Low · Score: 7.7
Guideline #63: Violated High · Score: -15.5
Guideline content only available in Baymard Pro – Get Full Access

All 100 sites were benchmarked across the 63 guidelines from the E-Commerce Checkout usability study. During our evaluation, Office Depot's checkout process adhered to 36 usability guidelines, violated 20, and scored neutral on 2 occasions, while a remaining 5 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

To read each guideline and review your own sites, you’ll need to get full access.

Industry Comparison: Office Supplies

Overall Office Depot ranks 80 when comparing their checkout UX performance against the 99 other major US e-commerce sites in the benchmark, and ranks 2 in the Office Supplies industry.

Poor
Acceptable
Good

1. Staples

2. Office Depot

Close overlay