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Site Info

This is a usability benchmark of Office Depot's checkout process. In total, 100 sites have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. You can also navigate the sites by checkout step.

Legal name: Office Depot Inc.

Website URL: officedepot.com

Industry: Office Supplies

Rank: 80 of 100

Reviewed on: March 8, 2012

Reviewed by: Christian Holst

Also in the: Homepage & Category Benchmark and E-Commerce Search Benchmark

Usability Evaluation

When reviewed on March 8, 2012, the e-commerce checkout process of Office Depot adhered to 36 usability guidelines, violated 20, and scored neutral on 2 occasions, while a remaining 5 guidelines weren’t applicable.

To read each guideline and review your own sites, you’ll need Pro access.

See methodology to read up on the evaluation criteria and scoring algorithm.

Show detailed score breakdown

Benchmark averages

Data Input -3.4

Copywriting -12.1

Layout 53.4

Navigation 0

Flow 34.5

Focus 29.3

Total score: 102

  • Data Input Score: -3.4

    • Guideline #1 27.6 Adhered High
    • Guideline #2 -20.7 Violated High
    • Guideline #3 -10.3 Violated Low
    • Guideline #4 10.3 Adhered Low
    • Guideline #5 -6.9 Violated Low
    • Guideline #6 -13.8 Violated High
    • Guideline #7 -6.9 Violated High
    • Guideline #8 10.3 Issue Resolved
    • Guideline #9 -10.3 Violated High
    • Guideline #10 10.3 Adhered High
    • Guideline #11 -6.9 Violated High
    • Guideline #12 6.9 Adhered High
    • Guideline #13 0 Not Applicable
    • Guideline #14 6.9 Issue Resolved
    • Guideline #15 0 Neutral
  • Copywriting Score: -12.1

    • Guideline #16 -27.6 Violated High
    • Guideline #17 10.3 Adhered Low
    • Guideline #18 -10.3 Violated Low
    • Guideline #19 -17.2 Violated High
    • Guideline #20 8.6 Adhered Low
    • Guideline #21 13.8 Adhered High
    • Guideline #22 6.9 Issue Resolved
    • Guideline #23 3.4 Adhered Low
  • Layout Score: 53.4

    • Guideline #24 -24.1 Violated High
    • Guideline #25 12.1 Adhered Low
    • Guideline #26 12.1 Adhered Low
    • Guideline #27 17.2 Adhered High
    • Guideline #28 -17.2 Violated High
    • Guideline #29 17.2 Issue Resolved
    • Guideline #30 10.3 Adhered Low
    • Guideline #31 5.2 Adhered Low
    • Guideline #32 5.2 Adhered Low
    • Guideline #33 5.2 Adhered Low
    • Guideline #34 -10.3 Violated High
    • Guideline #35 3.4 Adhered Low
    • Guideline #36 6.9 Adhered High
    • Guideline #37 6.9 Adhered High
    • Guideline #38 3.4 Adhered Low
  • Navigation Score: 0

    • Guideline #39 -20.7 Violated High
    • Guideline #40 20.7 Adhered High
    • Guideline #41 20.7 Issue Resolved
    • Guideline #42 -17.2 Violated High
    • Guideline #43 6.9 Adhered Low
    • Guideline #44 -13.8 Violated High
    • Guideline #45 0 Not Applicable
    • Guideline #46 3.4 Adhered Low
  • Flow Score: 34.5

    • Guideline #47 24.1 Adhered High
    • Guideline #48 -12.1 Violated Low
    • Guideline #49 0 Neutral
    • Guideline #50 8.6 Adhered Low
    • Guideline #51 0 Not Applicable
    • Guideline #52 0 Not Applicable
    • Guideline #53 13.8 Issue Resolved
  • Focus Score: 29.3

    • Guideline #54 27.6 Adhered High
    • Guideline #55 -27.6 Violated High
    • Guideline #56 -8.6 Violated Low
    • Guideline #57 0 Not Applicable
    • Guideline #58 8.6 Adhered Low
    • Guideline #59 17.2 Issue Resolved
    • Guideline #60 8.6 Adhered Low
    • Guideline #61 6.9 Adhered Low
    • Guideline #62 3.4 Adhered Low
    • Guideline #63 -6.9 Violated High

Industry Comparison

A total of 3 sites were benchmarked in the Office Supplies industry, of which Office Depot ranks 2. This makes the site...

Not as good as:

Better than:

Checkout Design

The checkout process of Office Depot is 5 steps long and has been marked up with 32 examples of usability best (and worst) practices.

Tip: See the full-size screenshots by clicking the thumbnails below or clicking the arrows on the edge of the page.

Checkout Step 1 of 5 Cart

In this checkout step there's 5 highlights (pro only) outlining what Office Depot are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Office Depot's Cart Checkout Step

Guideline #27

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Guideline #61

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Guideline #18

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Guideline #50

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Checkout Step 2 of 5 Account

In this checkout step there's 2 highlights (pro only) outlining what Office Depot are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Office Depot's Account Checkout Step

Guideline #25

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Checkout Step 3 of 5 Shipping address

In this checkout step there's 13 highlights (pro only) outlining what Office Depot are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Office Depot's Shipping address Checkout Step

Guideline #6

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Guideline #16

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Guideline #56

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Guideline #9

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Guideline #11

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Guideline #5

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Guideline #42

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Guideline #2

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Guideline #10

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Guideline #43

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Checkout Step 4 of 5 Billing address, Payment

In this checkout step there's 10 highlights (pro only) outlining what Office Depot are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Office Depot's Billing address and Payment Checkout Step

Guideline #15

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Guideline #1

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Guideline #63

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Guideline #19

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Guideline #5

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Guideline #23

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Guideline #58

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Guideline #21

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Guideline #30

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Checkout Step 5 of 5 Order review

In this checkout step there's 2 highlights (pro only) outlining what Office Depot are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

Office Depot's Order review Checkout Step

Guideline #21

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